Level Up Casino Terms & Conditions

These Terms and Conditions govern access to and use of Level Up Casino, including the website, player account, casino games, promotions, payment services, and related features. By opening an account or using the platform, you confirm that you have read these terms and agree to follow them.

Please review this document carefully before playing. If you do not accept any part of these Terms and Conditions, you must not create an account or continue using Level Up Casino. Additional rules may apply to particular games, payment methods, or promotions and will form part of these terms when presented to you.

Acceptance of Terms

These Terms and Conditions create a binding agreement between you and Level Up Casino. They apply whenever you visit the platform, register an account, deposit funds, claim an offer, or play a game.

You are responsible for reading the current version of these terms before using the service. Game-specific instructions, bonus rules, privacy notices, and other information displayed on the platform may supplement these terms. Where a specific rule conflicts with a general provision, the specific rule will normally apply to the relevant activity.

Eligibility

Level Up Casino is available only to individuals who are at least 18 years old and legally permitted to use online casino services in their location. You must not access the platform from a jurisdiction where online gambling or the services offered are restricted or unlawful.

You must use the service personally and not on behalf of another person, business, or organisation. Level Up Casino may restrict access where it reasonably believes that an individual does not meet the applicable age, location, or legal requirements.

Account Registration

Only one player account may be registered by each individual unless Level Up Casino gives written approval for an exception. Registration information must be accurate, complete, and kept current. You must update your details when they change, particularly your name, address, contact information, and payment details.

You are responsible for protecting your login credentials and for activity carried out through your account. Do not share your password or permit another person to access your account. If you suspect unauthorised access, notify Level Up Casino promptly and change your password.

Accounts are personal and cannot be sold, transferred, pledged, or used as security. Any attempt to create duplicate accounts or avoid an account restriction may result in cancellation of related activity.

Verification

Level Up Casino may request documents or information to confirm your identity, age, address, source of funds, payment ownership, or eligibility to use the platform. Verification may be required before deposits, withdrawals, bonuses, or continued access can be completed.

Documents must be genuine, current, legible, and submitted through the method specified by Level Up Casino. Reviews may take time while information is assessed. If requested information is not provided within a reasonable period, or cannot be validated, the account may be restricted or closed in accordance with these terms.

Deposits

You may deposit funds only through payment methods made available on the platform and held in your own name or otherwise authorised for your use. Third-party deposits may be rejected, returned, or subject to additional verification.

Before making a deposit, check the amount, currency, processing details, and any limits shown on the cashier page. A deposit is normally credited after the payment provider confirms the transaction. Level Up Casino is not responsible for delays caused by banks, card issuers, payment processors, or technical issues outside its reasonable control.

You must not deposit money obtained through unlawful activity or use the platform to move funds for another person. Deposits should be made for gaming purposes and not solely to facilitate payment processing or other unrelated financial activity.

Withdrawals

Withdrawal requests are reviewed in accordance with account status, verification requirements, transaction history, applicable bonus rules, and any limits shown on the platform. Level Up Casino may return funds to the original payment method where practical or use another method approved after verification.

You may be asked to complete identity or payment checks before a withdrawal is processed. A withdrawal may be delayed or declined if information is incomplete, a payment method is not verified, or there is a reasonable concern about fraud, misuse, or a breach of these terms.

Any applicable fees, minimum withdrawal amounts, processing times, and available methods will be displayed where relevant. You are responsible for checking that your withdrawal details are correct before confirming a request.

Bonuses

Promotions, bonuses, free spins, and similar rewards are subject to the specific terms displayed with each offer. These may include eligibility rules, activation periods, minimum deposits, wagering requirements, maximum conversion values, game restrictions, and expiry dates.

Unless promotional rules state otherwise, only one offer may be used for a qualifying transaction. Level Up Casino may withdraw a reward where it was granted in error, obtained through abuse, or used in breach of the applicable promotional conditions. Winnings linked to an invalid or improperly claimed offer may also be removed.

Before opting into a promotion, you should make sure that you understand its requirements. If a promotional term is unclear, contact support before using the offer.

Acceptable Use

You agree to use Level Up Casino honestly, lawfully, and in a manner that does not interfere with other players or the operation of the platform. You must provide truthful information and follow all instructions relating to account security, payments, verification, and gameplay.

• Use the platform only through approved devices, software, and access methods.
• Keep your account information accurate and your credentials confidential.
• Respect game rules, promotional conditions, and reasonable transaction limits.
• Notify Level Up Casino of suspected fraud, technical faults, or unauthorised account activity.

Prohibited Activities

The following activities are prohibited and may lead to account restrictions, voided transactions, or closure:

• Providing false, misleading, or stolen personal information.
• Using another person's account, payment method, identity, or funds without authorisation.
• Operating multiple accounts without approval or using an account to bypass a restriction.
• Manipulating games, exploiting software errors, or using bots, scripts, automated systems, or unauthorised tools.
• Engaging in fraud, collusion, money laundering, chargeback abuse, or other unlawful conduct.
• Interfering with the platform, attempting unauthorised access, or distributing malicious code.
• Using promotions in a way that defeats their intended purpose.

Where prohibited conduct is suspected, Level Up Casino may investigate, preserve relevant information, and take appropriate action while the review is in progress.

Intellectual Property

Level Up Casino and its suppliers retain rights in the website, software, visual design, text, graphics, logos, game content, and other materials made available through the platform. You receive a limited, personal, non-transferable permission to use these materials for lawful access to the service.

You must not copy, modify, publish, distribute, reverse engineer, commercially exploit, or create derivative works from platform content unless expressly permitted in writing. Using Level Up Casino branding or content in a way that suggests an unauthorised association is not allowed.

Limitation of Liability

The platform is provided subject to availability, and access may be interrupted for maintenance, upgrades, technical failures, payment issues, or circumstances outside Level Up Casino's reasonable control. Game results are determined by the applicable game technology and displayed rules.

To the extent permitted by applicable law, Level Up Casino is not responsible for losses caused by events outside its reasonable control, inaccurate information supplied by you, unauthorised access resulting from your failure to protect credentials, or interruptions caused by third-party providers.

Nothing in these terms excludes a responsibility that cannot lawfully be excluded or limits rights that apply to you under mandatory law. You should only deposit amounts you can afford to lose.

Account Suspension

Level Up Casino may suspend, restrict, or close an account where it reasonably considers that these terms have been breached, verification has not been completed, payment activity is irregular, or continued access presents a security, legal, or operational concern.

During a review, deposits, withdrawals, gameplay, or promotional activity may be temporarily unavailable. Where an account is closed, any remaining balance will be considered after relevant checks, including unresolved transactions, disputes, bonus activity, and suspected prohibited conduct.

You must not create a new account to avoid a suspension or closure. If your account is closed, contact support for information about the next available steps.

Privacy

Level Up Casino collects and uses personal information needed to operate accounts, process payments, verify players, provide support, maintain security, and meet applicable obligations. Information may be shared with service providers or other parties where reasonably necessary for these purposes.

Personal information is handled in accordance with the applicable privacy notice. You should review that notice to understand how information is collected, stored, used, and retained. You are responsible for ensuring that information submitted through your account is accurate and belongs to you.

Responsible Gambling

Level Up Casino supports informed and controlled play. Gambling should be treated as entertainment, not as a guaranteed way to earn money or recover financial losses. Set a budget and time limit before playing, and never gamble with funds needed for essential expenses.

Available account controls may include deposit limits, time reminders, temporary breaks, or account closure. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek assistance from a qualified support service in your area. Level Up Casino may also apply restrictions where there are concerns about age, vulnerability, or harmful gambling behaviour.

Amendments

Level Up Casino may update these Terms and Conditions to reflect changes to the platform, payment services, promotional practices, security measures, or applicable requirements. The latest version will be made available on the platform with its effective date or other identifying information where appropriate.

Changes will apply from the time they are posted unless a different implementation date is stated. If you continue to use the service after an update, you are treated as having accepted the revised terms. If you do not agree with a change, you should stop using the platform and contact support about your account.

Contact Information

For questions about these Terms and Conditions, account access, verification, payments, withdrawals, or responsible gambling controls, contact Level Up Casino through the support channels displayed on the platform. You may also write to [email protected]. Include enough information for your request to be identified, but do not send passwords or complete payment card details.

Last updated: 9 September 2026