Level Up Casino Privacy Policy

This Privacy Policy explains how Level Up Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended to help you understand our information practices and the choices available to you.

Level Up Casino is designed for adults aged 18 and over. We may update or verify information to support account security, responsible operation, fraud prevention, and compliance with applicable obligations. By using our services, you acknowledge the practices described below.

Information We Collect

We collect information that you provide directly, information generated through your use of our services, and information received from certain third parties. The type and amount of information collected depends on how you interact with Level Up Casino.

• Account details, such as your name, date of birth, residential address, telephone number, email address, username, and password.
• Verification information, which may include documents or details needed to confirm identity, age, residency, ownership of a payment method, or the legitimacy of account activity.
• Transaction information, including deposits, withdrawals, payment method details, transaction amounts, currency, timestamps, and related records. Payment providers may process full payment credentials directly and provide us with limited transaction information.
• Gaming and account activity, including games played, bets, wins, losses, bonuses, preferences, communications, and responsible gaming settings.
• Technical information, such as IP address, browser type, device characteristics, operating system, language settings, referring pages, approximate location, and information about how you use our website.
• Support and communication information, including messages, inquiries, feedback, complaint details, and records of interactions with our customer service team.

We may also receive information from identity verification providers, payment processors, fraud prevention services, analytics providers, advertising partners, and publicly available sources where appropriate. We aim to collect information that is relevant to the purposes described in this policy.

How We Use Information

Level Up Casino uses personal information to provide, administer, and improve our services. This includes creating and managing accounts, processing deposits and withdrawals, recording gaming activity, delivering requested features, and responding to questions or requests.

We may use information for the following purposes:

• To verify age, identity, account ownership, and eligibility to use our services.
• To protect the platform, users, and payment systems from fraud, abuse, collusion, money laundering, unauthorized access, and other harmful activity.
• To process transactions, calculate balances, administer promotions, and maintain accurate financial and gaming records.
• To personalize website content, improve functionality, troubleshoot technical issues, and assess service performance.
• To send service-related notices, security alerts, account messages, and information about changes to our services or policies.
• To send promotional communications where permitted and in accordance with your communication preferences.
• To monitor and support responsible use of the platform, including account restrictions, cooling-off requests, and other protective measures.
• To establish, exercise, or defend legal rights and to meet applicable requests or obligations.

We may combine information from different sources when reasonably necessary for these purposes. We do not use personal information for unrelated purposes without taking appropriate steps to explain the new use or obtain consent where required.

Cookies and Similar Technologies

Level Up Casino may use cookies, pixels, local storage, software development kits, and similar technologies. These technologies help the website remember settings, maintain secure sessions, understand traffic, and improve the user experience.

• Essential technologies support login functions, navigation, security controls, fraud monitoring, and core website operations.
• Preference technologies remember choices such as language, display settings, and selected features.
• Analytics technologies help us understand visits, page performance, errors, and general patterns of website use.
• Marketing technologies may help measure campaigns or present more relevant communications, subject to available controls and applicable requirements.

Your browser or device may allow you to manage cookies and similar technologies. Disabling certain technologies may affect login, preferences, game functionality, or other parts of the website. Where a consent choice is presented, you can adjust your selection using the available controls.

Data Sharing

We may share personal information with carefully selected service providers that help us operate Level Up Casino. These providers may support hosting, customer service, identity verification, payment processing, fraud detection, analytics, communications, information security, and technical maintenance. They are expected to handle information only for authorized purposes and under appropriate confidentiality and security arrangements.

Information may also be shared when reasonably necessary to protect users, investigate suspicious activity, enforce our terms, respond to lawful requests, or protect the rights, property, and safety of Level Up Casino or other persons. We may disclose relevant information to professional advisers, financial institutions, auditors, insurers, or prospective purchasers in connection with a corporate restructuring, merger, acquisition, financing, or sale of assets.

We do not permit third parties to use personal information for their own unrelated purposes merely because they provide services to us. Any disclosure is considered in light of the purpose for which the information was collected and the need to limit access to relevant information.

Data Security

Level Up Casino applies administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring, staff training, and incident response processes.

No website, network, payment method, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you believe that your account or personal information has been compromised. We may restrict access or require additional verification when necessary to protect an account.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, support security, and meet applicable obligations. Retention periods vary according to the nature of the information, the purpose for which it was collected, and the circumstances of the account.

When information is no longer needed, we may delete it, anonymize it, or securely isolate it. Some records may remain in backups or archives for a limited period and may be retained longer where necessary to address legal claims, investigations, security matters, or recordkeeping requirements.

Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information. These may include the right to request access to information we hold about you, ask for inaccurate information to be corrected, request deletion in appropriate circumstances, object to or limit certain processing, or receive information about how your data is used.

You may also be able to withdraw consent where processing is based on consent, unsubscribe from marketing communications, or request information about relevant safeguards for international transfers. Exercising a right does not necessarily result in immediate deletion if we need to retain information for security, transaction, dispute, or compliance purposes.

To protect accounts and personal information, we may verify your identity before completing a request. We aim to respond within a reasonable period and will explain if a request cannot be fulfilled or is subject to a lawful limitation. You may also have the right to raise a concern with an appropriate privacy or data protection authority.

Third-Party Services

Our website may contain links, integrations, payment options, games, or other features provided by third parties. If you use an external service, that provider may collect and process information under its own privacy policy and terms. This policy does not govern external websites, applications, or services that we do not control.

We encourage you to review third-party privacy information before providing personal details or using an external feature. Level Up Casino may receive limited information from these providers to complete a transaction, provide support, verify activity, or improve platform security, but the provider remains responsible for its own processing practices.

International Transfers

Some of our service providers, technology systems, or business partners may operate in countries outside Canada. As a result, personal information may be accessed, processed, or stored in another jurisdiction, where privacy rules may differ from those applicable in your place of residence.

Where information is transferred internationally, we take reasonable steps to select reliable providers, limit access to authorized purposes, and use contractual, technical, or organizational safeguards appropriate to the circumstances. By using our services, you acknowledge that international processing may occur as described in this policy.

Policy Updates

We may revise this Privacy Policy when our services, information practices, security measures, or legal and operational requirements change. The updated version will be posted on the relevant website page with a revised effective date where appropriate.

Material changes may be communicated through the website, account area, email, or another suitable channel. We encourage you to review this policy periodically. Continued use of Level Up Casino after an update takes effect indicates that you have read the revised policy, subject to any rights that cannot be waived.

Contact Information

If you have a privacy question, wish to make a request, or need clarification about how Level Up Casino handles personal information, contact our support team at [email protected]. Please include enough detail for us to understand your request, but do not send unnecessary payment credentials, passwords, or other sensitive information in an initial message.

We may ask for additional information to confirm your identity before discussing account-specific matters. We will review privacy inquiries and provide an appropriate response in line with applicable requirements and the circumstances of the request.

Last updated: 9 September 2026